Explore My Journey and Aspirations in Insurance
I have always found great joy and fulfillment in helping others, whether it’s through lending a listening ear, offering support, or solving problems. This passion for making a positive impact drives me every day. Looking ahead, I am excited to channel this same energy and dedication into a career in IT, where I can use my skills to assist people in navigating technology, improving their digital experiences, and finding solutions to their challenges. My goal is to combine my love for helping with my interest in technology to create meaningful and lasting support for others in the digital world.
Insurance Experience Highlights
15
Years of Service
Over 15 years providing dedicated customer support and claims assistance in the healthcare insurance sector.
98
Customer Satisfaction
Consistently achieved high customer satisfaction through empathetic and tailored support solutions.
200
Claims Resolved
Successfully managed and resolved over 200 complex insurance claims, ensuring client peace of mind.
Customer Insights and Experiences
In my last role as a Claims Specialist at Humana Healthcare I often received calls from members that started off with the member feeling very frustrated and angry but by relating to them and actively listening to their issues and concerns, I was able to not only resolve their issue but was often given thanks and apologized for their initial anger by the end of the call
Genuine Experiences from My Insurance Career
This section details my journey in insurance claims support, guiding you through my skills and how I assist customers effectively.
Connect with Our Claims Support Specialists Now
Anthony@BakerIT.tech